Frequently asked questions

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 To begin a project, we need the CAD files and a set of PDF plans. These two documents work hand in hand with each other and are crucial to the map and modeling process. 

 Absolutely. By sending whatever files you have, we may be able to get an idea of the project, completion time, and price. 

 If there is a revision to a previous completed project, we ask that you CC all files to office@tripointny.com with an idea of when it is needed by.  

 We have created a client portal for our clients to upload and download files. You can access this portal by selecting ‘Client Portal’ along the top bar on this site. Next, enter your email and the password provided to you by Andie in our office. If you do not remember your password, please contact Office@tripointny.com and we can provide you with it.  

 All completed files are placed in our Sharefile Client Portal. The files remain in there for 60 days and then expire. If needed, we can always re-post the files into the portal to make them available for another 60 days.  

 We typically plan about two weeks to work on maps and models. If you have an earlier deadline, we are always willing to try and accommodate, but ask you to make that request upfront.